Terms of Service

 

Effective Date: August 1, 2026

Welcome to Everviva Longevity MedSpa (“Everviva,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of the Everviva website, patient portal, telehealth services, memberships, products, wellness programs, and all related services provided by Everviva Longevity MedSpa.

Please read these Terms carefully before using our website or services.

By accessing our website, submitting an online evaluation, creating an account, scheduling an appointment, purchasing products or memberships, or otherwise using our services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, our Privacy Policy, and any other applicable policies referenced herein.

If you do not agree to these Terms, you should discontinue use of our website and services immediately.

1. Eligibility

To use Everviva’s services, you must:

• Be at least 18 years of age, unless otherwise permitted by applicable law.
• Have the legal capacity to enter into a binding agreement.
• Provide accurate, current, and complete information.
• Reside in a state where our providers are licensed to provide services, if required by law.
• Comply with all applicable federal, state, and local laws.

You agree to promptly update any information that becomes inaccurate or outdated.

Everviva reserves the right to suspend or terminate access if false, misleading, or incomplete information is provided.

2. Medical Services

Everviva Longevity MedSpa provides access to licensed healthcare professionals who may offer:

• Telehealth consultations
• Wellness evaluations
• Preventive healthcare services
• Medical weight management
• Hormone optimization
• Peptide therapy
• Longevity medicine
• Laboratory testing
• Aesthetic consultations
• Nutritional guidance
• Other wellness services permitted under applicable law

All medical services are provided solely at the independent clinical judgment of licensed healthcare professionals.

Everviva does not guarantee that any particular treatment, medication, laboratory order, or recommendation will be provided.

3. Telehealth Services

Certain services are provided through secure telehealth technology.

By participating in telehealth services, you acknowledge and agree that:

• Telehealth uses electronic communications to provide healthcare remotely.
• Telehealth may have limitations compared to in-person medical care.
• Technical interruptions may occur despite reasonable safeguards.
• Your provider may determine that an in-person examination or referral is medically necessary.
• Telehealth services are available only where permitted by applicable law.

You understand that telehealth is not appropriate for medical emergencies.

If you believe you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency department.

4. No Provider–Patient Relationship

Using the Everviva website, completing an online questionnaire, creating an account, communicating with our staff, scheduling an appointment, or paying for services does not automatically establish a provider–patient relationship.

A provider–patient relationship is established only when:

• A licensed healthcare provider reviews your medical information;
• Determines that care can legally and safely be provided; and
• Agrees to provide treatment in accordance with applicable laws and professional standards.

Healthcare providers may decline to provide treatment when medically inappropriate, prohibited by law, or inconsistent with accepted standards of care.

5. No Guarantee of Treatment

Submitting an online evaluation, scheduling an appointment, paying for services, or enrolling in a membership does not guarantee that you will receive:

• Medical treatment
• A prescription
• Laboratory orders
• Medication refills
• Membership approval
• Any specific therapy or procedure

All treatment decisions are made solely by licensed healthcare providers based on:

• Your medical history
• Current symptoms
• Laboratory findings
• Clinical evaluation
• Applicable laws and regulations
• Professional medical judgment

6. No Guarantee of Results

Medical, wellness, and aesthetic outcomes vary significantly among individuals.

Everviva does not guarantee any specific result from:

• Weight loss programs
• Hormone therapy
• Peptide therapy
• Longevity programs
• Hair restoration
• Skin rejuvenation
• Body contouring
• IV therapy
• Nutritional programs
• Wellness treatments

Treatment success depends on many factors, including your medical condition, adherence to treatment recommendations, lifestyle choices, and individual response to therapy.

No statement on our website should be interpreted as a promise or guarantee of specific medical or cosmetic results.

7. Prescription Medications

Prescription medications are provided only after a licensed healthcare provider determines, in their independent medical judgment, that treatment is appropriate based on your medical history, symptoms, laboratory results, and applicable clinical guidelines.

Everviva Longevity MedSpa does not guarantee that any medication will be prescribed, renewed, or continued.

Prescription decisions remain solely at the discretion of the treating healthcare provider.

Medication availability may vary based on:

• Clinical appropriateness
• State and federal regulations
• Pharmacy inventory
• Supply chain availability
• Manufacturer availability
• Changes in medical guidelines

Patients are responsible for taking medications exactly as prescribed and for immediately notifying their healthcare provider of any unexpected side effects or adverse reactions.

Never share prescription medications with another person.

8. Compounded Medications

Certain medications offered through Everviva may be prepared by licensed compounding pharmacies.

Compounded medications are customized formulations prepared for individual patients based on a licensed healthcare provider’s prescription.

Compounded medications are not reviewed or approved by the U.S. Food and Drug Administration (FDA) for safety, effectiveness, or quality in the same manner as commercially manufactured drugs.

Your healthcare provider will determine whether a compounded medication is medically appropriate based on your individual clinical needs.

Patients acknowledge that compounded medications may differ in formulation, appearance, concentration, packaging, and manufacturer depending on the dispensing pharmacy.

9. Peptide Therapy Disclosure

Everviva may offer peptide therapy when determined medically appropriate by a licensed healthcare provider.

Certain peptide therapies discussed on this website may be prescribed for wellness or regenerative purposes based on professional clinical judgment and applicable law.

Patients acknowledge that:

• Some peptide therapies may not be FDA-approved for every intended use discussed on this website.
• Scientific research regarding certain peptide therapies continues to evolve.
• Individual responses to peptide therapy vary.
• Peptide therapy may involve known and unknown risks.

Your healthcare provider will discuss the potential benefits, risks, alternatives, and treatment options before prescribing any peptide medication.

Everviva does not guarantee the availability of any specific peptide product.

10. Laboratory Testing

Many treatment programs require laboratory testing before treatment begins and periodically during therapy.

Your healthcare provider may order laboratory testing to:

• Evaluate your overall health
• Monitor treatment effectiveness
• Identify potential medical conditions
• Improve treatment safety
• Determine eligibility for specific therapies

Patients are responsible for completing requested laboratory testing within the timeframe recommended by their provider.

Failure to complete required laboratory testing may result in:

• Delayed treatment
• Suspension of medication refills
• Modification of treatment plans
• Discontinuation of services when medically necessary

Laboratory fees may be billed separately unless otherwise stated.

11. Membership Programs

Everviva offers membership programs designed to provide ongoing access to medical care, wellness services, and provider support.

Membership benefits vary by program and may include:

• Virtual medical consultations
• Provider follow-up visits
• Personalized treatment planning
• Health coaching
• Medication management
• Wellness monitoring
• Educational resources
• Priority scheduling
• Concierge support

Membership benefits begin only after enrollment has been completed and all applicable fees have been paid.

Memberships are intended solely for the enrolled member and are non-transferable.

Specific medications, laboratory testing, supplements, procedures, and aesthetic services may not be included unless expressly stated.

12. Membership Changes

Everviva reserves the right to:

• Modify membership benefits
• Update program offerings
• Change pricing
• Add or discontinue services
• Revise eligibility requirements

When required by law, members will receive reasonable advance notice before material changes become effective.

Continued participation after the effective date constitutes acceptance of the updated membership terms.

13. Payments and Billing

By purchasing services, memberships, or products from Everviva, you authorize us to charge your selected payment method for all applicable fees.

Payments may include:

• Consultation fees
• Membership fees
• Medication costs
• Laboratory testing
• Procedures
• Shipping charges
• Applicable taxes

All prices are subject to change without prior notice unless otherwise required by law.

Failure to make timely payment may result in suspension or termination of services.

Patients remain responsible for all outstanding balances.

14. Cancellation and Refund Policy

Memberships may be canceled in accordance with the terms of the selected membership program.

Unless otherwise required by applicable law:

• Medical consultation fees are non-refundable after services have been provided.
• Prescription medications cannot be returned or refunded once dispensed.
• Customized medications are non-refundable.
• Laboratory testing fees are generally non-refundable after orders have been processed.
• Membership fees already billed are generally non-refundable.
• Aesthetic procedures and wellness services may be subject to separate cancellation policies.

Refund requests will be reviewed on a case-by-case basis in accordance with applicable laws and our refund policy.

15. Shipping Policy

Prescription medications are shipped only where permitted by applicable law.

Estimated shipping times are not guaranteed and may be affected by:

• Pharmacy processing times
• Medication availability
• Carrier delays
• Weather conditions
• State regulations
• Holidays
• Supply chain disruptions

Risk of loss transfers to the patient upon delivery to the shipping address provided.

Patients are responsible for ensuring that shipping information is accurate and that medications requiring refrigeration or timely handling are promptly retrieved upon delivery.

Everviva is not responsible for delays or losses caused by shipping carriers, weather events, or circumstances beyond our reasonable control.

16. Right to Refuse or Discontinue Services

Everviva Longevity MedSpa reserves the right to decline, suspend, or discontinue services at any time when permitted by applicable law and professional standards.

Services may be refused or discontinued for reasons including, but not limited to:

• A provider determines treatment is not medically appropriate.
• False, incomplete, or misleading information is provided.
• Failure to follow medical recommendations.
• Failure to complete required laboratory testing.
• Non-payment of fees.
• Abuse, harassment, threatening behavior, or inappropriate conduct toward our providers or staff.
• Suspected fraud, misuse of prescription medications, or illegal activity.
• Violation of these Terms of Service.
• Circumstances where continued care would violate applicable laws, regulations, or professional standards.

Nothing in these Terms obligates Everviva or its providers to prescribe any medication or continue treatment when it is not medically appropriate.

17. Website Use

You agree to use this website only for lawful purposes.

You agree not to:

• Violate any applicable law or regulation.
• Submit false or misleading information.
• Attempt unauthorized access to our systems.
• Upload malicious software, viruses, or harmful code.
• Interfere with the operation or security of the website.
• Use automated software, bots, or scraping tools without written permission.
• Impersonate another individual or organization.
• Use the website in any manner that could damage or impair its operation.

Everviva reserves the right to suspend or terminate access for violations of these Terms.

18. Intellectual Property

All website content, including but not limited to:

• Logos
• Trademarks
• Text
• Graphics
• Images
• Videos
• Educational materials
• Website design
• Software
• Icons
• Product names
• Marketing materials

are the exclusive property of Everviva Longevity MedSpa or its licensors and are protected by United States copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, modified, republished, or used without prior written permission.

19. Third-Party Services

Our website may integrate with or provide links to third-party providers and services, including:

• Clinical laboratories
• Licensed pharmacies
• Payment processors
• Telehealth technology providers
• Electronic medical record systems
• Shipping carriers
• Educational resources

Everviva is not responsible for the availability, performance, accuracy, privacy practices, or services of third-party providers.

Your use of third-party services is governed by their own terms and privacy policies.

20. Privacy and HIPAA

Your use of our website is also governed by our Privacy Policy.

If you become a patient, your Protected Health Information (PHI) will be handled in accordance with our Notice of Privacy Practices and applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.

While Everviva implements reasonable administrative, technical, and physical safeguards to protect your information, no electronic transmission or storage system can be guaranteed to be completely secure.

21. Electronic Communications

By using our website or services, you consent to receive communications electronically, including by:

• Email
• SMS or text message (where consent is provided)
• Telephone
• Secure patient portal
• Electronic notifications

These communications may include:

• Appointment reminders
• Treatment updates
• Laboratory notifications
• Billing information
• Prescription updates
• Customer support communications
• Service announcements

You are responsible for providing and maintaining accurate contact information.

22. Limitation of Liability

To the fullest extent permitted by law, Everviva Longevity MedSpa, its owners, officers, directors, employees, contractors, affiliated healthcare providers, and business partners shall not be liable for any indirect, incidental, consequential, punitive, special, or exemplary damages arising from or relating to:

• Use of the website or services
• Delays in treatment
• Medication availability
• Pharmacy processing
• Laboratory services
• Shipping delays
• Technology interruptions
• Loss of data
• Business interruption
• Reliance on website content

Everviva’s total liability for any claim shall not exceed the amount paid by you for the specific service giving rise to the claim, to the maximum extent permitted by law.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

23. Indemnification

You agree to defend, indemnify, and hold harmless Everviva Longevity MedSpa, its owners, employees, contractors, affiliated healthcare providers, and representatives from any claims, damages, liabilities, losses, costs, or expenses, including reasonable attorneys’ fees, arising from:

• Your use of our website or services.
• Your violation of these Terms.
• Your violation of applicable laws or regulations.
• Information you submit that is false, inaccurate, or misleading.
• Your misuse of medications or treatment recommendations.

24. Force Majeure

Everviva shall not be liable for delays or failures to perform its obligations when caused by events beyond its reasonable control, including but not limited to:

• Natural disasters
• Hurricanes
• Floods
• Fires
• Pandemics
• Public health emergencies
• Government actions
• Internet outages
• Cybersecurity incidents
• Utility failures
• Labor disputes
• Pharmacy shortages
• Supply chain disruptions
• Shipping delays

Performance will resume as soon as reasonably practicable following the affected event.

25. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to its conflict of law principles.

Any legal action arising from these Terms or your use of our services shall be brought exclusively in the state or federal courts located in Palm Beach County, Florida, unless otherwise required by applicable law.

26. Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

27. Changes to These Terms

Everviva may modify these Terms of Service at any time.

Any revisions will become effective upon posting the updated Terms on our website with a revised Effective Date.

Your continued use of the website or services after updated Terms are posted constitutes your acceptance of the revised Terms.

28. Entire Agreement

These Terms of Service, together with our Privacy Policy, Notice of Privacy Practices (HIPAA), Telehealth Consent, Cancellation and Refund Policy, Shipping Policy, and any other policies expressly incorporated by reference, constitute the entire agreement between you and Everviva Longevity MedSpa regarding your use of our website and services.

These Terms supersede all prior communications, understandings, or agreements relating to the subject matter herein.

29. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Everviva Longevity MedSpa
2240 Palm Beach Lakes Blvd., Suite 250
West Palm Beach, FL 33409

Phone: (561) 566-9954

Email: hello@everviva.com

30. Acknowledgment

By accessing or using the Everviva Longevity MedSpa website or services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service.

If you do not agree to these Terms, you should discontinue use of the website and services immediately.